Skip to content

Terms of Service

Effective Date: August 13, 2025

These Terms of Service ("Terms") govern your access to and use of the King Studs Lumber Outlet website, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

1. Definitions

  • Customer: An end user purchasing products listed on the Marketplace.
  • Vendor: A business or individual offering products for sale through the Marketplace.
  • Products: Building materials and related goods listed by Vendors.
  • Commission: The platform fee retained by the Marketplace on each order.

2. Eligibility

You must be at least 18 years old to use the Services. Vendors must be legally able to enter into contracts and comply with applicable laws.

3. Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must provide accurate, current, and complete information during registration and keep it updated.
  • We may suspend or terminate accounts for violations of these Terms or suspected fraud.

4. Vendor Onboarding and Compliance

  • Vendors must complete Stripe Connect onboarding to receive payouts and agree to Stripe's terms.
  • Vendors are solely responsible for product compliance, safety, labeling, and any required certifications.
  • Vendors must honor prices, availability, lead times, and shipping commitments stated on listings.

5. Listings and Content

  • All product descriptions, specifications, pricing, and images must be truthful, accurate, and not misleading.
  • Prohibited content includes counterfeit goods, illegal items, and infringing materials.
  • We may edit, hide, or remove listings that violate these Terms or applicable law.

6. Pricing, Fees, and Commission

  • Vendors set product prices. The Marketplace applies a commission of 10% per order unless otherwise agreed in writing.
  • Payment processing fees (e.g., Stripe) are in addition to the commission.
  • We may change commission rates with reasonable advance notice.

7. Orders, Fulfillment, and Shipping

  • Orders are contracts between Customers and Vendors. The Marketplace is not the seller of record.
  • Vendors are responsible for packaging, carrier selection, and timely shipment.
  • Risk of loss passes to the Customer upon delivery by the carrier as defined by applicable law.

8. Returns, Refunds, and Disputes

  • Each Vendor must state and honor a clear return and refund policy compliant with applicable law.
  • In case of disputes, Customers should first contact the Vendor. If unresolved, contact Marketplace support.
  • The Marketplace may, at its discretion, issue refunds or adjustments in accordance with policies and Stripe rules.

9. Payments and Payouts

  • Payments are processed by Stripe. You authorize us to instruct Stripe to collect payments and remit payouts to Vendors.
  • Payouts may be delayed or withheld for fraud prevention, chargebacks, regulatory requirements, or policy violations.

10. Reviews and Feedback

  • Reviews must be based on genuine experience and may not contain defamatory, obscene, or illegal content.
  • We may remove reviews that violate policies or appear fraudulent.

11. Intellectual Property

  • All Marketplace software, branding, and content are owned by us or our licensors.
  • By posting content, Vendors grant us a non-exclusive license to use, display, and promote that content in connection with the Services.

12. Prohibited Activities

  • Circumventing the Marketplace to avoid fees.
  • Interfering with the operation or security of the Services.
  • Posting unlawful, harmful, or infringing content.

13. Warranties and Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT PRODUCTS WILL MEET A USER'S REQUIREMENTS. Vendors are solely responsible for the quality and conformity of their products.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE MARKETPLACE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR IN CONNECTION WITH THE SERVICES OR PRODUCTS.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Marketplace, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your listings, your products, or your violation of these Terms.

16. Termination

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms or suspected fraudulent or unlawful activity. Upon termination, your right to use the Services will cease immediately.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state or jurisdiction where our principal place of business is located, without regard to conflict of laws principles. Any dispute shall be resolved in the courts of that jurisdiction, unless otherwise required by applicable consumer protection law. You agree to the exclusive jurisdiction and venue of such courts.

18. Changes to the Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated Effective Date. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms.

19. Contact

For questions about these Terms or the Services, please contact us at Contact.